FREQUENTLY ASKED QUESTIONS (FAQ)

When can I start?
You can start any time providing there is availability. Monthly fees are pro-rated to reflect the remaining classes in the current month tuition. 

How do I register?
(Please set up a parent portal on our website) 
Registration can be done on line through your parent portal or can be done in person by the parent or legal guardian at the Gymnastics Learning Center office . 

How do I pay my bill?
You have three payment options, you select when registering.

Option 1 - Ten payments plan - "I will pay my account balance on the dates due  at the Gymnastics Learning Center Office or mail it to 574 Lake Street Shrewsbury, MA 01545. If my payment is not received on or before the due date, Gymnastics Learning Center will charge administrative late fee of $5.00. I understand that Gymnastics Learning Center does not send a monthly bill and it is my responsibility to pay my account balance on line, at the office or mail my payment to the gym. I understand that if my child is enrolled in a program that has reoccurring monthly tuition I am continuously enrolled in the program and I will incur reoccurring monthly tuition charges on my account until I submit a “stop class form”. Please note:  When registering online, you are automatically enrolled in the automatic payment option until you request to opt out of it.

Option 2 - "I will pay my account in full for the 42 week program with a savings of 5%.” Must be done at time of registering.

Option 3 (preferred option) - Auto payment - "Please charge my credit card each month for my balance due”. (Auto payment only applies to programs that have a recurring monthly tuition. Fees for other products and/or service shall be paid for at the time of purchase and/or registration) . When registering online, you are automatically enrolled in this option unless you ask us to opt out of it. Payment withdrawals will automatically end at the end of the season. 

How do I withdraw my child from a class?
I understand my child is enrolled in a program that has reoccurring monthly tuition and I am continuously enrolled in the program and I will incur reoccurring monthly tuition charges on my account until I submit a withdrawal notice with the Gymnastics Learning Center. This notice may be obtained from the Gymnastics Learning Center Office. If you are withdrawing your child, proper notice must be given 2 weeks prior to a payment being due (by the 15th of the month). If you withdraw from a class after the 2-week period (the 15th of the month) you will be responsible for the next payment due. 

Is there credit given for missed classes, camps, clinics, and or private lessons?
No. Please understand that Gymnastics Learning Center does not give, credit, or refunds for, class(es), clinics, camps, private lessons, birthday parties, field trips, that are missed or cancelled due to holiday, vacation, illness or inclement weather. Gymnastics Learning Center does not issue refunds. We do however offer some make-up classes. Please see make-up policy. All sales are final for any product and/or service purchase and/or provided by Gymnastics Learning Center. 

What is the dress code for my child when taking gymnastics lessons?
Girls: Gymnastics leotards are required for all classes (bike shorts are optional). Shoulder length or longer hair must be tied back (non-ornamental).

Boys: Elastic waist shorts and a fitted t-shirt or warm-up.

Bare feet are required for all students. Please be advised that we do not permit the following: oversized shorts, pants or t-shirts, jeans, jewelry, belts, two-piece swimsuits or any other inappropriate clothing. Improper clothing can be a safety hazard to the student as well as the teacher and will result in the student not participating in class.

Gym wear: GLC offers gym wear for sale at our Pro-shop. GLC is not responsible for lost items. Please check our “lost and found”. Items left for an extended period of time will be donated to charity. 

How will I know if my child is ready to move to a different class?
Your child’s progress is continually tracked by their teachers and your child’s teacher will communicate with you when they have accomplished the skills necessary to be promoted to the next class level. 

If my child is sick or we go on vacation, can my child do a make-up?
If your child misses his/her class due to personal reasons such as illness, vacation or schedule conflict, your child will be entitled to a make-up. In the event of an absence, please call prior to your child’s scheduled class. This notice is required to schedule a make-up lesson. Any student who registers for the 2017-2018 Fall program before December 31, 2017 will be allowed FOUR MAKE-UP CLASSES. Any student who registers after January 1, 2018 will be allowed TWO MAKE-UP CLASSES for the remainder of the 2017-2018 Fall program.

GLC will offer make-ups at different times throughout the year. Please understand GLC does its very best to provide these make-ups. However, GLC is not responsible if you are unable to attend the make-ups offered. There are no refunds or credits for missed classes.

Our make-up classes will be held on the following days listed below :

COLUMBUS DAY OCTOBER 9, 2017
BLACK FRIDAY NOVEMBER 24, 2017
MARTIN LUTHER KING JR. DAY JANUARY 15, 2018
PRESIDENTS DAY FEBRUARY 19, 2018
THROUGHOUT FEBRUARY AND APRIL VACATIONS .

In addition to the above, we offer an ongoing make-up class on Saturday beginning in October. 

What if I have to change the day or time of my child’s class?
If you have to change your child’s class day or time, simply stop by the front desk and we will be happy to move you into any of our open classes. There will be a $5.00 administration charge per class/student change. 

Are the instructors certified? 
Yes, all of our instructors are certified through USA Gymnastics, which is the sole national governing body for the sport of gymnastics in the United States. The Gymnastics Learning Center coaching staff is required to complete the USA Gymnastics Safety Certification Program and are all First Aid and CPR certified. 

Do I have to stay to watch my child?
No, unless your child is not able to use the restroom by themselves. If you are going to leave the facility while your child is in class please make sure we have your cell phone number on file so we have a method to contact you in the event of an emergency. 

How do students get into the competitive program?
Entry into our competitive program is by invitation only. Our recreational teachers keep a sharp eye out for students who demonstrate an aptitude for competitive gymnastics. For specific information please contact Junior Olympic Girls Team Program Director Jacqui Olsen, Junior Olympic Boys team Director Matt Hall or Xcel Girls Team Director Tania FIlipova Silva at glc574@townisp.com or call 508-792-1551. 

Does the Gymnastics Learning Center close for any holidays and vacations? 
The Gymnastics Learning Center remains open for all school vacations and most holidays except for Labor Day, Thanksgiving Day, our Christmas break , New Years Day and Memorial Day.  

GLC's will be closing for our Christmas break on Sunday December 24, 2017 through Sunday, December 31, 2017 (this week is not included in the payment schedule). We will  be closed Monday, January 1, 2018 for New Years day.  All classes will resume on Tuesday, January 2, 2018.

What are the hour of operation?

Fall hours : Monday, Tuesday, Thursday and Friday 9:00 am -7:00 pm, Wednesdays 9:00 am - 9:00 pm, and Saturdays 7:30am -3:30pm. CLosed on Sundays. 

Summer hours: Monday through Wednesday 8:00 am - 7:00 pm , Thursday and Friday 8:00-6:30 pm. We are closed on Saturdays and Sundays during the summer session.